Privacy Policy

At Pokies Road Casino, we take the trust of our players seriously. Protecting your personal information is a top priority, and we are committed to handling your data securely, responsibly, and transparently. This Privacy Policy explains how we collect, use, and safeguard your information so you can make informed decisions while enjoying our casino.

Data Processing

This policy details how we handle players’ personal data in compliance with gambling regulations. Processing your information is necessary to provide access to games, manage accounts, and deliver our services.

Pokies Road Casino operates under the management of Dama N.V., a company registered in Curaçao, and its fully owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a valid gaming license issued by Antillephone N.V.

By using our services, you consent to this Privacy Policy. Updates may occur from time to time, so we recommend reviewing it periodically. Continued use of Pokies Road Casino implies acceptance of any changes.

Collection of Information

We collect various types of personal data when you use our website, including:

Registration and Communication Data: Information provided when creating an account or contacting support, such as name, email, phone number, and identity documents.
Interaction Records: Logs of emails, live chats, or other communications with our team.
Transaction and Usage Data: Details of deposits, withdrawals, bets, and site activity.
Compliance Documents: Identity verification and regulatory documentation as required.

Usage of Information

Your personal data is used to:

Process transactions and manage wagers.
Provide requested services and customer support.
Perform verification and compliance checks.
Send promotional offers if you’ve opted in.
Meet legal obligations, including anti-money laundering rules.
Detect and prevent fraud or unauthorized activity.
Analyze data to improve our services.

Marketing Communications

If you consent, we may send information about promotions, bonuses, and other offers from Pokies Road Casino. You can opt out at any time via your account settings or by contacting support.

Disclosure of Information

We do not sell or rent your personal information. It may, however, be shared:

Within Our Group: To provide seamless service.
With Trusted Partners: For regulatory compliance and service support.
With Third-Party Providers: For payment processing, verification, or other operational purposes.

All disclosures are made under strict confidentiality agreements to ensure your data remains protected.

Data Security and Retention

Pokies Road Casino uses robust security measures to protect personal data and complies with all legal requirements. Your information will be retained as long as necessary to meet regulatory obligations, including at least five years after account closure, as required by anti-money laundering laws.

Cookies and Tracking

To improve your experience, we use cookies and similar technologies to analyze site usage, optimize functionality, and support marketing efforts. You can manage cookie settings in your browser, but disabling them may affect site performance.

Your Rights and Contact Information

You have the right to access, correct, or request deletion of your personal data. You can also object to marketing use. For any questions or requests, contact our Data Protection Officer (DPO) via email. Under GDPR, you may also file complaints with the relevant regulatory authorities.

This Privacy Policy reflects our commitment to maintaining a secure, compliant, and trustworthy gaming environment at Pokies Road Casino. If you have any concerns about your personal data, please reach out to us.